Frequently Asked Questions
Where are your products made?
All products are manufactured in our partner factories in Foshan, Guangdong, China. We work directly with each factory – no middlemen.
How does TroveHall work?
We curate products from top Chinese factories, list them here at factory-direct prices, quality-check each order, and ship worldwide.
How long does shipping take?
Orders are processed in 5-7 business days. International shipping takes 7-15 business days depending on your destination.
How do I pay?
We accept PayPal and all major credit cards through our secure checkout powered by PayPal.
Do you offer returns?
Yes. Quality issues: free return within 30 days. Non-quality issues: return within 14 days, buyer covers shipping.
Can I order custom products?
Yes. Contact us for custom sizes, colors, or designs. Minimum order quantities may apply for custom manufacturing.
What if my package gets lost?
All orders include shipping insurance. Lost packages are replaced or refunded in full.